> For the complete documentation index, see [llms.txt](https://hangout-ragnarok.gitbook.io/hangoutro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hangout-ragnarok.gitbook.io/hangoutro/community/faq.md).

# FAQ

![](https://3134290582-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD6EUknkxguLsWdqRSsct%2Fuploads%2Fgit-blob-5fd1dcaf6f9ead37896357b341b676c270f12049%2Fcommunity.jpg?alt=media)

**Is the server Renewal or Pre-Renewal?** Renewal, since 2026-09-13.

**Can I donate?** No. There is nothing to buy with real money. Every cash point comes from attendance, MVP kills or the zeny exchange. See [Earning cash points](/hangoutro/cash-and-vip/cash-points.md).

**Is the auto hunt allowed?** Yes, it is part of the client and runs on the server. Third party bots are not allowed.

**The game crashes at start with no message.** Run the launcher again and start the game from it. If it still crashes, ask in `#help` on Discord.

**The interface is in Korean.** Extract the client zip again into a fresh folder and run the launcher.

**Where do I change job?** The Job Master in Prontera at 153,193. See [Prontera services](/hangoutro/the-server/prontera-npcs.md).

**Can I put stats on a costume?** Yes, with an enchant stone, at the Malangdo NPCs. The stones have no source on the server yet, so nobody can start. See [Costume enchants](/hangoutro/systems/costume-enchants.md).

**Where can I open a shop?** In the southern half of Prontera, at y 149 and below. The plaza with the service NPCs is closed to vending, so a shop cannot cover one of them. Every other map is unchanged. Your `/where` shows your own coordinates.

**What equipment should I get?** Eden Group gear to level 70, a [Crimson weapon](/hangoutro/guides/crimson.md) from 70, then instances. The whole order is in [Gear progression](/hangoutro/guides/equipment.md).

**How do I refine a level 5 weapon or level 2 armor?** Not with Oridecon or Elunium. Those tiers need Etherdeocon and Ethernium, which a Prontera barter NPC trades for Etel Dust, and Etel Dust only drops on five maps full of level 213 and up monsters. See [Gear progression](/hangoutro/guides/equipment.md).

**Where do I get a cart, a falcon or a Peco Peco?** From the Hangout Concierge in Prontera at 150,193, free, and it hands out the quest skill each one needs. The old Riding Creature Master and Mado Gear Armorer in Prontera close when it opens. See [Hangout Concierge](/hangoutro/systems/concierge.md).

**Will my characters be wiped?** The server is in closed beta. At official release the server wipes characters and keeps accounts. See [Roadmap](/hangoutro/roadmap/roadmap.md).

**Why can't I go to Malangdo, Eclage or Verus?** Content opens in chapters after release. See [Roadmap](/hangoutro/roadmap/roadmap.md).

**How do I find a party?** Use the Adventurer's Agency, the party finder in the client. See [Adventurer's Agency](/hangoutro/systems/adventurer-agency.md).


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